Frequently Asked Questions

Welcome to COFFEEBRE! Find answers to our most commonly asked questions below. If you need additional assistance, don't hesitate to reach out to our team.

Coffee & Fitness Products

1. What makes your coffee blends unique?

Our coffee blends are crafted with passion and precision. We source premium single-origin beans and incorporate authentic ingredients like Manuka honey to create distinctive, memorable coffee experiences. Each blend is carefully developed to deliver exceptional flavor, aroma, and quality that coffee lovers appreciate.

2. What types of products do you offer?

COFFEEBRE offers a comprehensive range of coffee-themed products including premium coffee mugs, insulated bottles, eco-friendly tote bags, fitness apparel, yoga accessories, and lifestyle items. All our products are designed for coffee enthusiasts and active individuals who appreciate quality and style.

Orders & Returns

3. What is your return policy?

We offer a 30-day return policy for your peace of mind. To be eligible for a return, your item must be in the same condition you received it - unworn or unused, with tags, and in its original packaging. Please contact us at coffeebreew@gmail.com to initiate a return, and our team will guide you through the process.

4. Do you offer exchanges?

Yes, we're happy to help with exchanges! The fastest way to ensure you get the item you want is to return your current item, and once the return is accepted, make a separate purchase for the new item. This ensures you receive your preferred product as quickly as possible.

5. How do I track my order?

You will receive an email with a tracking number once your order ships. Please note that for some shipping companies, it may take 1-5 business days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there's still no tracking information, please contact us and we'll assist you immediately.

Shipping & Delivery

6. What is your shipping policy?

We provide FREE shipping from our warehouses in Europe and the USA! We ship to over 100 countries worldwide. If you have any concerns about shipping to your specific location, please contact us and we'll be happy to help.

7. How long does shipping take?

Shipping times vary by location. Here are our estimated delivery times:

United States	1-4 Business days
Canada, Europe	5-10 Business days
Australia, New Zealand	12-14 Business days
Central & South America	8-14 Business days

8. Will my items be sent in one package?

For logistical reasons and to ensure faster delivery, items in the same purchase may be sent in separate packages, even if you've specified combined shipping. Each package will have its own tracking number.

Payment & Security

9. What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, and other secure payment methods. All transactions are processed through secure, encrypted payment gateways to protect your information.

10. Is my personal information secure?

Absolutely! We take your privacy and security seriously. All personal information is encrypted and stored securely. We never share your information with third parties without your consent. Please review our Privacy Policy for complete details.

Product Care & Quality

11. How do I care for my COFFEEBRE products?

Care instructions vary by product type. For apparel, we recommend machine washing cold and tumble drying low. For mugs and bottles, hand washing is recommended to preserve designs and insulation properties. Specific care instructions are included with each product.

12. Are your products dishwasher safe?

While many of our products are durable, we recommend hand washing mugs, bottles, and insulated items to preserve their quality and extend their lifespan. Check individual product descriptions for specific care recommendations.

Contact & Support

13. How can I contact you?

We're here to help! You can reach us at:

• Email: coffeebreew@gmail.com
• Phone: 0207 879 7786
• Address: Hanover Square, London W1S 1BN, United Kingdom

Our customer service team typically responds within 24-48 hours during business days.

14. What are your business hours?

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT. We respond to emails and inquiries as quickly as possible, typically within 24-48 hours.

Still Have Questions?

If you didn't find the answer you're looking for, please don't hesitate to contact us at coffeebreew@gmail.com. Our friendly team is always happy to help!